Returns & Exchanges

At PNG Jewellers, we strive to ensure your complete satisfaction with every exquisite piece. If you are not entirely happy with your purchase, we offer a hassle-free 14-day return and exchange policy on all eligible fashion jewelry.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Secure Packaging

  Place the jewelry in its original branded box along with the authenticity certificate and invoice to ensure the item is protected during transit.

• 3.
  Scheduled Pickup

  Our logistics partner will arrive at your doorstep within 48 hours to collect the package and provide you with a return tracking receipt.

• 4.
  Quality Check & Refund

  Once our gemologists verify the condition of the returned item, we will process your full refund or exchange within 7-10 business days.